The FDA IT Help Desk Contract provides support for enterprise IT service requests for 22,000 users worldwide. As a subcontractor to Human Touch, TekSynap provides End User Support including Tiers 1 and 2 help desk support including hardware and software diagnostics and resolution, as well as telecom and networking troubleshooting. Support is provided 24 hours a day, 7 days a week, 365 days a year.
