The mission of the FTC is to protect consumers and competition by preventing anticompetitive, deceptive, and unfair business practices through law enforcement, advocacy, and education without unduly burdening legitimate business activity. As a subcontractor to NetCentrics, TekSynap provides Tier 1 service desk support to FTC HQ and Regional Offices that includes: Tier 1 support as the initial point of contact for all user requests and incidents, perform troubleshoot and resolve incidents, create tickets in ServiceNow and maintain full ownership of ticket through its lifecycle, and provide first call resolution or triage for all call.