TekSynap’s Quality Assurance Program

TekSynap’s quality assurance program is built on a framework of best practices exemplified by our ISO 9001, ISO 20000, ISO 22301, CMMI-SVC Level 5, and CMMI-DEV Level 3 certifications. We have developed and implemented a Quality Management System (QMS) to document the company’s best business practices and better satisfy the requirements and expectations of our customers. Our Quality Assurance Manual also provides procedures or references for all activities comprising the QMS. We ensure that these practices permeate program operations as well as each individual project we undertake.

TekSynap Corporation injects continuous improvement principles into all our programs and applies our IT Service Management expertise, working with our customers to define appropriate performance requirements and effective metrics and measurements to improve the quality of services delivered.

Our mature, industry best practice methodology promotes quality and excellence in program management and delivery of IT services, innovative solutions, and responsive support. Our investment in quality and technical excellence and our track record of delivering innovative technology solutions reflects our mission to provide high-end, information-based solutions to our customers – and our consistent ability to assure quality and manage programs effectively.

Quality Assurance Contacts

Toni Fisher
Toni Fisher
Customer Satisfaction

Kaitlyn Eber
Kaitlyn Eber
Director of Quality / FSO