The Defense Intelligence Agency (DIA) awarded its $12.6 billion Solutions for the Information Technology Enterprise III (SITE III) to 107 Small Businesses and 37 Large Businesses. The vehicle will support warfighters, policymakers, and acquisition leaders across the Defense Intelligence Enterprise (DIE) by achieving an Information and Communications Technology advantage. SITE III provides strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the agency’s infrastructure, systems, and applications. This IDIQ contract is intended to streamline the procurement process for delivering infrastructure related services currently funded through the Enhanced Solutions for the Information Technology Enterprise (E-SITE) contract and other DIA contact vehicles.


Defense Intelligence Agency (DIA)
Solutions for the Information Technology Enterprise III (SITE III)

Contract Number: HHM402-21-D-0139

Period of Performance: March 2, 2021 – March 1, 2026

Option Period: March 2, 2026 – March 1, 2031

Ceiling: $12.6B

DIA SITE III Contract Description:
The $12.6 billion Solutions for the Information Technology Enterprise III (SITE III) contract provides managed services directed towards improving integration, information sharing, and information safeguarding using a streamlined information technology (IT) approach. TekSynap will provide innovation with common architecture, consolidated operations, and cloud environments. This is in alignment with the Intelligence Community’s Information Technology Enterprise (IC ITE) as directed by the Director of National Intelligence (DNI). The SITE III IDIQ contract vehicle addresses the evolving needs vital to the security of the United States. SITE III facilitates worldwide coverage for integrated IT intelligence requirements and technical support services to the US Government. TekSynap will provide the full range of integrated strategic, analytic, and technical support services DIA may need to design and implement optimal Infrastructure, Systems, and Applications initiatives and ensure progress toward meeting requirements and objectives. TekSynap has subject matter expertise and will provide all resources necessary to perform the specific requirements as defined in individual task orders. The services and capabilities supported by the SITE III contract vehicle will provide responsive, secure, and timely solutions to participating organizations that meet current and future IT requirements. The SITE III contract supports both classified and unclassified programs on multiple networks and security domains.

The SITE III IDIQ contract vehicle streamlines the delivery and management of application and infrastructure services and functions for current and emerging requirements. Task orders may contain requirements for one to many of the IT services and functions listed based on a participating government organization’s requirement. Enterprise activities and services may be combined to maximize efficiencies, drive process improvements, eliminate service overlaps, evolve with leading edge technology, and realize cost efficiencies at the task order level to provide strategic IT advantages to the US Government.

The SITE III task order work objectives include the following:

1.1 – Enterprise Architecture Definition, Documentation, and Planning

1.2 – Technology Assessment and Evaluation

1.3 – Independent Testing and Verification

1.4 – Project Management and Planning

1.5 – Logistical Support and Inventory Management

1.6 – Asset and Configuration Management

1.7 – Knowledge Management, Technical Writing and Document Support

1.8 – Enterprise Operations, Event Monitoring and Management, Performance

1.9 – Monitoring, and Analysis

1.10 – Information Technology Service Management

2.1 – Customer and Work Center Support Services

  • 2.1.1 – Customer IT Infrastructure Development Life Cycle Support
  • 2.1.2 – Service Desk
  • 2.1.3 – Desk Side Support
  • 2.1.4 – Field Service Support

2.2 – Connectivity and Network Services

  • 2.2.1 – Enterprise Computing, Storage, & Cloud Services
  • 2.2.2 – Mission and Business Systems Services, Administration, and Management
  • 2.2.3 – Unified Communications, Voice, Video, and Chat Services
  • 2.2.4 – Audio Visual and Digital Media Services
  • 2.2.5 – Enterprise Operations, Event Monitoring and Management, Performance Monitoring, and Analysis

3.1 – Customer and Work Center Support Services

  • 3.1.1 – Customer Outreach and Relationship Management
  • 3.1.2 – Customer Mission Engagement and Operations Planning
  • 3.1.3 – Customer Education and Training

3.2 – Mission and Business Application, Tools, Portals, and Web Services

  • 3.2.1 – Software Engineering, Development, and Integration
  • 3.2.2 – Mission and Business Application and Tool Development, Integration, and Maintenance
  • 3.2.3 – Web and Portal Systems Development, Integration, Maintenance, and Management
  • 3.2.4 – Data Analytics, Development, Integration, and Management
  • 3.2.5 – Content Management
  • 3.2.6 – Knowledge Management
  • 3.2.7 – Development and Test Environment
  • 3.2.8 – Life-Cycle Software License Management and Control

4.1 – Outside Technical Support Services

4.2 – Call-Out or Per-Call Support Services

4.3 – Surge Support Services

4.4 – Deployment Support Services

TekSynap DIA Trifold
Corporate Introduction
Capabilities Statement
Business Contact

Susan Case
Susan Case
Vice President – Intelligence


Jacqui Soltero
Jacqui Soltero
Sr. Contracts Administrator

Matthew Davies
Matthew Davies
Vice President – Contracts

Quality Commitment

Quality Assurance Program

TekSynap is an equal opportunity employer, that does not discriminate on the basis of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law.