Join TekSynap and discover the exciting opportunities in support of upcoming opportunities at the Department of Commerce (DOC) Headquarters in Washington, DC. We are seeking candidates with broad IT experience to support upgrading, operating and maintaining, the HCHBnetwork backbone to include all services and support provided by the Network Operations Center (NOC), IT Security Operations (SecOps), and IT Service Desk Support (ITSD).
Email your contact information to Kearstin McGinnis, firstname.lastname@example.org to receive details. We look forward to engaging with you!
TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Check out the “Employee Benefits Summary” link to learn about our Employee Learning Program, $5,000 Vacation Award, and other benefits.
To our customers and our people vs broadcasting a one size fits all approach
Ensuring the right people have the right tools, training and authority to get the job done vs just filling a vacancy
Always being open to ways to improve how we accomplish things vs a “status quo” is fine approach
YOUR IDEAS MATTER... INNOVATION IS IMPORTANT... CREATIVITY IS VALUED...
We believe that when employees feel valued and appreciated by their company, it inspires positive outcomes: higher engagement, job satisfaction, professional growth, and increased self-worth. We’re proud to offer robust benefits and a culture that supports personal growth and learning. It takes a strong, dedicated, and united team to help us achieve big goals and grow our business.
TekSynap is committed to industry best practices and standards and has attained Capability Maturity Model Integration (CMMI)-SVC L3 and CMMI-DEV L3 certifications, as well as ISO 9001:2015, ISO 20000:2018, ISO 27001:2013 registration, we offer the process maturity necessary to successfully deliver on the NESDIS NIIS-II requirements. TekSynap has leveraged these processes as a premier small business prime contractor on Civilian and Department of Defense (DoD) scientific and regulatory mission critical programs. This includes providing core IT services to the Nuclear Regulatory Commission (NRC) for Systems, Networks, and Cross Cutting (SNCC) services ($64M), managing a single award IT support and cybersecurity services contract for the Defense Threat Reduction Agency (DTRA) ($435M), and performing on 46 different TOs in support of the Defense Logistics Agency J6 Enterprise Technology Services (DLA JETS) ($145M). Our experience successfully leading projects of similar size, scope, and complexity provides the needed assurance of proven successful techniques and mature processes to achieve USCIS program objectives and Service Level Agreements (SLAs).
NRC GLINDA (GLobal INfrastructure and Development Acquisition)
TekSynap is the prime contractor leading a team providing core network, security, and system administration services across a broad set of integrated end-to-end IT services for the NRC enterprise. Our SNCC task order is the largest under GLobal INfrasctructure and Development Acquisition (GLINDA), a 10-year $679M Multiple Award BPA. $64M of work has been awarded to TekSynap under the SNNC Task. Our SNCC team manages cross-cutting services for the NRC enterprise. Work covers 11 task areas, to include cross-cutting services (system and network planning, delivery management, asset and resource tracking, Tier 3 event and issue support), system and database administration, disaster recovery and continuity of operations, network management, and Cloud facilitation. TekSynap’s SNCC effort is the largest Task on the Multiple Award BPA contract. With our incident management process, TekSynap developed SOP reference materials to assist in resolving issues as quickly as possible and minimize the impact on business operations, thus maintaining the highest possible levels of service quality and availability. Our call center staff work with operations teams to ensure final summary, review, analysis, resolution, and lessons learned are documented in Incident Reports for all major incidents and unplanned service outages and submitted in writing to NRC management. Our team’s tiered process for handling user issues, requests, and changes follow a process that incorporates current NRC SOP and Team TekSynap’s ITIL based approach to deliver effective and efficient results that produce satisfied end users and customers.
DTRA ITSS (Information Technology Support Services)
TekSynap’s DTRA IT Support Services (ITSS) contract is a single award $435M IDIQ with six active tasks valued at $187.3M. The contract supports IT provisioning and operations; cybersecurity; application test, transition, and integration support; IT support; and research and development for the enterprise and 5,000 worldwide end-users. TekSynap provides technical implementation and Operations and Maintenance (O&M) across NIPRNet, SIPRNet, and JWICS networks, with staff support of environments from unclassified through TS/SCI. Our ITSS contract is responsible for all mission and administrative technical infrastructure necessary to provide computing resources for the agency, with particular strength in IT Help Desk Tiers 0-3; Network, Database, and Systems Administration; Information Security and Assurance; Asset and Knowledge Management; Configuration Management; Enterprise Services; and SLA Management. TekSynap provides support for our DTRA customer in more than 100 countries across the globe. The team manages the Network Operations and Security Center (NOSC) and a 24x7x365 Service Desk with Tier 0–3 support. This includes implementing a “single pane of glass” Cloud Management Platform and IT services dashboard to facilitate end-user responsiveness and senior-leader situational awareness. On-site staff provide day-to-day operations support for Tier 1 through 3 operations, which includes Service Desk, System Administration, and Network Engineering, along with basic cabling, desktop (install, update, upgrade), LAN/WAN support, VoIP support, and troubleshooting hardware/software issues. TekSynap’s team provides cloud management, planning for the integration and management of cloud capabilities that become a part of the DTRA IT enterprise.
DLA JETS (J6 Enterprise Technology Services)
JETS provides the full range of IT services, technical and management expertise that support infrastructure, systems, applications, and software across the DLA IT Enterprise. The DLA contract supports over 20 IT Task areas including enterprise services and technology evaluation, stakeholder engagement and customer support, IT systems engineering, enterprise architecture support, operational and field systems support, enterprise data, and cybersecurity and Information Assurance (IA). TekSynap has been awarded 46 Task Orders valued at over $145M.
TekSynap’s DLA JETS Enterprise Service Delivery (ESD) Task is a $33M TO supporting 43,000 users in all 50 states as well as 28 countries worldwide. We provide end-to-end solutions for customer-facing desktop support, active directory, Windows/system administration, local network management application support, software delivery functions, and IT Equipment Accountability. We perform comprehensive Network O&M, including monitoring, tracking, and analyzing network performance and usage, performing assessments for capacity planning, and using data capture, analysis, and diagnosis to prevent, respond to, and resolve network problems. We develop, implement, and utilize Customer Relationship Management (CRM) to assist DLA to better understand and successfully meet its customers’ needs. The team manages all user-facing activities to deliver contiguous, end-to-end support through a Single Point of Entry (SPOE) capability for DLA’s user community. The CRM relates customer information through a variety of sources, including email, websites, live web chat, test, and a centrally managed Service Desk call center (24x7x365 with Tier 0–3 support). Other avenues of communication include Virtual Agent, End-User IT support, Self Service Portals and Applications, and a Tier-0 Self-Service portal supported by AI to help users self-resolve issues. Team developed and implemented an integrated, centrally managed CRM solution that focuses on customer support and problem resolution across the DLA enterprise at the lowest level possible. This included creating new Knowledge Base Articles (KBAs) and SOPs, revalidation of priority levels, and input from Tier 3 teams to ensure mandatory fields are included in tickets. Improvements produced results – when the team started, they had 50,000 contacts per month, reduced to 45,000 within 2 months, and predicted to trend downward to 25,000 by the end of the base period. The team is providing additional value through implementation of AI and other advanced technologies. Our delivery utilizes a highly innovative IPsoft platform. IPsoft Amelia is a cognitive, artificial intelligence driven virtual agent that does more than just recognize keywords and user questions – she observes, learns, understands, and grows her skills over time.